FAQ


 Q: Who are we?


A :Joyous Journey Express ( JJ Express).




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Q: How are the roads in Myanmar where JJ Express run?


A: The roads in Myanmar are not like the roads in developed countries yet. They still have rooms to improve. Especially the roads to/from Taungyi (Inle and Kalaw) is quite winding since they are in the Shan hills. Other roads are on the flat land and the newly built high way are quite straight forward. The roads have been constantly getting upgrade work with the available resources the country has.



If you have time, you can watch this 30 minutes Youtube video!



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Q: Does JJ Express have Ferry service ?


A: Yes. JJ Express has a Complimentary Ferry Service and they are different for each city depending on the regulation. Please contact respective city JJ Express bus station for up to date information.




---- From Yangon(Ph - 09 449004880), JJ Express Ferry pick up point is Aung San Stadium near Downtown Sule Pagoda and it goes to Aung Min Ga Lar Bus Station.

    To Yangon, JJ Express Ferry will go to Aung San Stadium along Pyay road and you can request for drop off near major traffic light. Be sure to request the driver plenty of time ahead.


Aung San Stadium JJ Express Map



---- From Mandalay(Ph: 09 402564440-41-42), JJ Express Ferry pick up point is at 83rd and 32nd st JJ Express ticket booth to the Bus Station.

    To Mandalay, JJ Express Ferry will take you to 83rd and 32nd st to JJ Express ticket booth. Please check with the ferry driver for nearest drop off for your destination BEFORE the Ferry leave the bus station.


JJ Express ticket booth @ 83rd and 32nd st



---- From Bagan(Ph: 09 421152860-61-62), JJ Express will pick you up at your hotel but you have to let the Hotel call JJ Express for pick up and the Ferry will come 0-15 minutes depending on your Hotel location on the route.

    To Bagan, JJ Express Ferry (for tourists) has been objected by local Taxi Union and you will have to arrange the trip yourself to your Hotel.


---- From Taungyi (Ph: 09 256253578-9, 09 256253572, 09 256253472 ), JJ Express will come and pick you up at your hotel but you have to let the Hotel call JJ Express for pick up and the Ferry will come 0-15 minutes depending on your Hotel location on the route.

    To Taungyi, JJ Express will drop you off at your Hotel.


--- Kalaw is the passed through city on the way to Taungyi and there is no Ferry service but Kalaw is a small enough town and your Hotel should be able to provide the ferry. Please check with your hotel.


--- Inle, Nyaung Shwe, JJ Express do drop off and pick up at our authorized reseller and there is no Ferry service but Kalaw is a small enough town and your Hotel should be able to provide the ferry. Please check with your hotel.


JJ Express authorized reseller Map



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Q: What can one expect and prepare for the trip ?


A: Here are the links to blog and review by international travelers who have used JJ Express.

https://www.thewholeworldisaplayground.com/tips-guide-buses-myanmar-day-night-survive-vip/


https://www.tripadvisor.com.sg/ShowUserReviews-g294191-d13350042-r584691120-JJ_Express-Yangon_Rangoon_Yangon_Region.html

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Q: Can I cancel or refund?


A: Booking can not be cancelled and is non-refundable as we book and pay in full to the bus company as soon as we receive the booking from you so that we can secure nice seat for our customer.

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Q: Can I change the date and time of the ticket?


A: Yes, you can. You can change the ticket date and time 2 days before of the original ticket and there will be 20% service fee.

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Q: What if one need a rest room break during the trip?


A: The bus stops for rest room break for about every other 3 hours at the proper rest stops. The first break take 30 minutes for passenger to stretch out and to have a light snack; and the next break is 10 minutes only. If one needs an urgent rest room break, the stop can be requested for roadside break. We don't have toilet on the bus to avoid fouling the air in the air condition bus.


Here are some of the many rest stops.





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Q: How are the staff's English?

A: Our staff have limited English but they have proper training and experience; and they have been helping out both English speaking and non English speaking tourists successfully. Please give them a chance with simple English. If you have question about the ferry, there is FAQ entry for our complimentary ferry service.

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Q: I want to know more about the crew on bus


A: The first class has a crew of 4 staffs: 2 drivers, 1 bus attendant girl and 1 helper. The business class does not have a bus attendant girl. The 2 drivers take turn driving and resting. The drivers have minimum 10 years experience and they have a certificate from international Higer bus company. The bus has the first aid kit and the bus attendant has the training and red cross certificate to use it in case of emergency.







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Q: How to buy bus ticket?

A: You can select seat your-self from JJ Express Website or register by Application " JJ Express Myanmar".

Payment by Visa / Master / MPU / KBZ Direct Pay .

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Q : How can you contact ?


A : There is an information for email and phone number at the top left corner of the page. emails are checked Monday through Friday at the end of the day. For urgent question for the next day trip or during weekends, it is recommended to call the phone number. Here is the list of phone number for JJ Express station in other cities https://jjexpress.net/contact_us

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Q : How are the payment process? Is it secure?


A : We do accept either Visa Master,MPU card payment, bank transfer , KBZ Direct Pay or deposit to our jj express registered account methods.

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Q : Can't book some date? Why some date are blocked?


A: There are certain days when some bus lines do not  run such as Myanmar New Year festival.

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Q : What is the different between (First Class) 2+1 seat and (Business Class) Super Seat 2+2 seat?


A: It means the number of seats in a row on bus. It means 2+1 has first Class , Bus Attendant , Service Snack Box, Coffee, Soft Drink, Digestive Sweet. And 2+2 Business Class is cheaper than 2+1, you can get the most comfortable and safest First Class(2+1) and Business Class (2+2) Super Seat.

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Q : What do I need to bring to Bus station to take bus?


A : You just need to provide our complete E-ticket at the Bus gate along with your NRC or passport to verify that you are the right passenger. Moreover, passengers are suggested that they bring along their NRC when they travel at all time.

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Q: JJ Express Vs other Express ?


A: "Aungmingalar car park has a lot more Express lines, for me, I have sampled the quality enough and I will be sticking with JJ Express even more. "

https://www.tripadvisor.com/ShowTopic-g294190-i9408-k11812092-JJ_Express_Vs_other_express_lines-Myanmar.html

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Q: JJ Express Vs Flying ?


A: "a country where domestic flights can be extremely expensive and train journeys are the stuff of legends with derailments and long delays a common occurrence"

https://www.thewholeworldisaplayground.com/tips-guide-buses-myanmar-day-night-survive-vip/


"...a lot cheaper and flying here is not really an option for me because you're looking at a $100 for a flight..."

https://www.youtube.com/watch?v=nXPCb5VkSog

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Q: How are the JJ Express Buses?

A: Our buses are properly maintained with certified engineers and we introduce brand new buses every year.






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Q : Which bank can I pay-in the deposit money?


A: Coming Soon


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