Terms And Conditions
The range of simple
measure advised by WHO are effective ever for passengers on a bus : careful
hand sanitize, avoiding touching other people , covering coughs and sneeze (
and the hand- washing ) avoiding travelling if becoming unwell and avoiding
contact with anyone who appears to be unwell.
These Terms &
Conditions apply to website, its mobile application or its reseller shops
with JJ Express trademark that is regulated and operated by Joyous Journey
Travels & Tours Company Limited.
To enjoy the most
comfortable and safest & services provided by the JJ Express ,you shall
acknowledge and agree as follows;
1. In order to
purchase any service or products from us, you must be (1)at least 18 years of
age, and (3) must not be a person barred from receiving or purchasing services
under the laws of the Myanmar or other applicable jurisdiction.
2. All calls, emails
and other means of communication between you and JJ Express may be recorded for
training, quality assurance and legal purposes.
3. (a) JJ Express
may, in its sole discretion, choose to not process or to cancel your
reservation in certain situations. This may occur , for example, when the
booking you wish to reserve is no longer available or has been misprized or
when we suspect the reservation request is fraudulent or in other circumstances
which JJ Express deems appropriate in its sole discretion.
(b) In case of an
obvious error (including any error in data entry, error of calculation or
clerical error) resulting in the display of a price which has obviously been
displayed by mistake, we reserve the right to cancel your booking, even if it
was automatically confirmed by us. You will be informed of this as soon as
possible, to allow you to make a booking at the correct price, if you wish to.
In any case, you will not be entitled to claim compensation from us on the
grounds of the cancellation or the related costs, if any, that have been
incurred due to an erroneous booking which has been cancelled.
(c) In some
circumstances, and in addition to the billing and payment information you
provide, we may require you to produce some proof of your identity. This can be
requested at the time of booking, during payment processing or at any other
time thereafter. We reserve the right to cancel the booking if you do not
provide such proof of identity when requested with no liability whatsoever.
(d) We also reserve
the right to cancel your booking at any time for security or fraud-protection
purposes. This is generally due to our security-protection and fraud-detection
processes reporting a problem with the payment card submitted, e-mail address
used for booking etc. In such circumstances we may cancel your booking
with no liability whatsoever. An email informing you about the cancelation
will be sent to the email address you provided at the time of booking.
4. JJ Express also
reserves the right, in its sole discretion, to take steps to verify your
identity to process your reservation. JJ Express will either not charge you for
reservations that we do not process or we cancel.
5. JJ Express will
try to provide accurate descriptions of products and services on the JJ Express
site or its mobile apps. However, JJ Express does not warrant that descriptions
are accurate, complete, current or error-free
6. JJ Express
strives to provide accurate price information regarding products and service
available on the site and apps. We can not, however, insure against pricing
errors or price changes. JJ Express reserves the right, at its sole
description, not to process or cancel any booking placed for a product or
service whose price was (1) incorrectly provided as a result of an error, or
(2) changed by the service provider . If this occurs, JJ Express will notify
you by email and correct the pricing on the site and apps.
Group Travelers must
be able to carry out social control measures in accordance with the terms and
7. If a
foreigner mistakenly chooses the ticket prize of a local passenger, he (or) she
will have to pay the price of a ticket of a foreigner , it means the difference
between the ticket prize of a local passenger and that of foreigner.
8. A Passenger is
allowed to carry one backpack and one carry-on luggage free of charge. "
The additional luggage of standard bag will be charged $4 each. Oversize
( Linear dimension 63-115" / 1.6 - 2.9m ) or overnight ( 51 - 100 lb / 23
- 46kg ) will be charged $8 each." Standard bag: for bags that weight up
to 50 lb / 22.68 kg and have a maximum dimension of 62" / 1.57 m ( Linear
9. A lost baggage put in cargo will be
compensated 10 times the price of the ticket price. This is the maximum
compensation that JJ Express will undertake and this is similar(in ratio with
regards to ticket price) to airline compensation agreed internationally
10. You may not
sell, auction, barter or transfer your reservation to a third party. All
bookings and tickets are restricted and limited to a specific person with
Myanmar NRC number or passport and the name that is mentioned at the time the
booking was made.
11. Bookings do not
include any incidental charges, expenses or services, except as specifically
described in your description. You are liable for any such incidental charges,
expenses or services that you incur or consume during your trip.
12. All Reservation
and booking through JJ Express must be paid in full. You agree to pay to JJ
Express the fees, costs, expenses and other changes in connection with your
reservation (collectively, the "changes"). You acknowledge and agree
that the changes will be billed to your payment card, or that you will pay for
the changes using another payment method approved by JJ Express.
13. JJ Express share
no responsibility for losses or additional expenses due to accident, unexpected
delay, sickness, weather, political situation or other cause beyond its
14. You acknowledge
and agree that JJ Express may, in its sole discretion, modify, add or remove
any part of these Terms & Conditions at any time and in any manner,
including the Terms of JJ Express membership, by posting revised Terms &
Conditions on the site. You may not amend or modify these Terms &
Conditions under any circumstances. The current version of these Terms &
Conditions is available at https://jjexpress.net/terms-conditions.
It is your responsibility to check periodically for any changes we make to the
Terms & Conditions. Your continued use of this Site or our service after
any changes to the Terms & Conditions means you accept the changes.
which must be complied with for changing journeys, times and dates
1. You will be charged 10% service fee if
you would like to change your ticket(s) of the ticket of the journey that you
2. You will be charged 10% service fee if
you would like to change the time(s) of the ticket of the journey that you have
3. While using the system if you purchase
the ticket for a journey the other way round (i.e you buy a ticket for “B” when
you really want to go to “A”) or if you choose “local” for “foreigner” and vice
versa, you will be charged 20% service fee for correcting the user’s mistake.
4. If you would like to change the ticket
of the journey which you have bought or if you would like to change the ticket
for a different destination, the ticket will not be changed at all if you would
like to change it within 2 days of your departure time (i.e if the date is very
5. The purchased tickets for journeys from
JJ Express will not be cancelled of refunded.
6. Those who would like to purchase tickets
for journeys as a group should notice the following.
- Tickets can be bought in advance to have good
seats. But if there are people in your group who are not sure about their dates
tickets should be bought separately for them instead of buying tickets as a
- If tickets are bought separately, 10% service fee
will not be charged for the whole group but they will be charged for those who
are not sure of their dates (i.e when 10 people purchase 10 tickets, only one
reference number will be issued for them. If 3 people would like to change
their dates, this reference number will be deleted and the other 7 people’s
tickets will also be deleted and it is assumed that all the 10 people would
like to change their dates for this reason. All the 10 people will have to pay
10% service fee.).
7. If you would like to change the journey
or the date from the original ticket, please contact JJ Express first and give
the original reference number. And you have to purchase a new reference number
when you arrive to start your journey. 10% will be deducted by JJ Express and
you will be refunded 90% of the price of your ticket for the original seat.
8. If you are a reseller, 10% must be paid
first and JJ Express will cancel the reference number for the original ticket
and a new ticket can be purchased.
9. When 90% is refunded the ticket will be
refunded according to the exchange rate fixed by JJ Express.
10. Before you receive your refund, please contact JJ Express
either by phone or email in advance and then you can receive it at the gate.
Safety for all
routes and throughout the journey Let JJ Express be responsible for your
Thank you very much